| Q: Why is the upstream
capacity stated as 64K-256K? |
|
| A: The upstream capacity
is dependent on the distance from your property
to the telephone exchange - the closer you are,
the higher the upstream capacity within this minimum
and maximum. However, the upstream speed does
not fluctuate whilst you are logged on. It will
be determined the moment you log onto the service
and will remain at that rate until you end your
data exchange. |
|
|
|
| Q: I have the ADSL
connection icon in the system tray but my browser
won't connect. It offers 'Retry' or to 'Work offline'.
What should I do? |
|
| A: Your browser may
be searching for an alternative connection (e.g.
if you have another modem installed or LAN connection).
Check the configuration of your browser. Select
'Work offline' and, once offline with your browser,
check which modem is selected under 'Tools'. Use
your browser's 'Help' facility to configure the
browser connection. |
|
|
|
| Q: My connection drops
out after a period of time. |
|
| A: Check that you do
not have the 'Disconnect if idle' function enabled
in your Internet browser. To do this in Internet
Explorer, right click on the Internet Explorer
icon on your desktop; Select 'Properties'; Click
on the 'Connections' tab at the top and highlight
the connection name you are using; Click 'Settings'
(right hand side); Click 'Advanced' (bottom right
hand corner); Make sure the 'Disconnect if idle'
box is not ticked. Click OK. If this does not
resolve the issue it may be that a line test is
required to check the status of the line. Contact
us on 0871 288 2880 (National Rate) |
|
|
|
| Q: If the service is
'always on' why do I have to connect and disconnect? |
|
| A: You end an Internet
session by simply exiting your browser. When you
do this, you may see a window 'Auto Disconnect'
- this asks you if you wish to stay connected
or Disconnect. Disconnecting simply ends Dial
Up Networking and the Dial Up Networking icon
will disappear from your system tray (bottom right
of your screen). This does not close your BBUK
Broadband 'connection'. It is not necessary to
stay connected (to keep Dial Up Networking active),
however you may wish to, for example to receive
email notification. You can choose to disconnect
Dial Up Networking by right clicking on the Dial
Up Networking icon and selecting 'Disconnect'.
This will be familiar if you have previously used
dial-up connections via modem - analogue or digital.
If you choose to stay connected in Dial Up Networking
you will not need to connect by clicking on the
ADSL modem icon in your system tray. If you do
this, and choose Connect or Dial, you will be
informed of your session status - that you are
already logged on. If you already have Dial Up
Networking active (you will have the Dial Up Networking
icon in your system tray), you will only need
to launch your browser to start an Internet session. |
|
|
|
| Q: How do
I uninstall BBUK Broadband? |
|
| A: For details on how
to uninstall the broadband modem, refer to the
instructions provided with the modem. To have
BBUK Broadband removed, you must contact the BBUK
Broadband Helpdesk (0871 288 2880) and request
that your BBUK Broadband service be ceased. We
require 1 months notice for this to become effective
and rental will be charged until the end of this
cessation period. The same period of notice is
required if moving house/premises. |
|
|
|
| Q: How can
I check my connection status? |
|
| A: Double click
the broadband (ADSL) modem connection icon in
the System Tray and then click on 'Status'. |
|
|
|
| Q: When
can I install my modem? |
|
| A: You can install
your modem at any time. However, you'll only be
able to use your BBUK Broadband connection from
the activation date. |
|
|
|
| Q: How
do I configure the modem? |
|
| A: The BBUK-supplied
broadband modem has been pre-configured to operate
on the UK ADSL network so your installation process
is as hassle-free as possible. |
|
|
|
| Q: What
is the 'phone number' in the Dial-Up Network Connection
box? |
|
| A: Instead of
using the familiar 11-digit phone number, in the
way dial-up services to an ISP do, ADSL uses VPI/VCI
(Virtual Path Identifier/Virtual Channel Identifier)
combinations to route the ADSL 'call' to BBUK
Broadband. Your number should just show as '0''s |
|
|
|
| Q: How
do I get Internet Explorer to automatically connect
to broadband? |
|
| A: Open Internet
Explorer, click on Tools > Internet Options
> Connections, and click on the button 'Always
dial my default connection'. This will bring up
the 'Dial-Up Networking' screen automatically. |
|
|
|
| Q: Is
the bandwidth capacity of BBUK Broadband guaranteed? |
|
| A: No, ADSL provides
variable bandwidth - the capacity you receive
is dependent upon the capacity available and will
be shared by other users. |
|
|
|
| Q: Where
do I get the modem set-up information? |
|
| A: The modem is
almost fully configured and essentially there
are only three items of information that you will
need to start surfing the net. During installation,
you can refer to the form below to fill in the
required data.
BBUK Broadband Support Phone Number: 0871 288
2880
Username: userid@bbuk.broadband
Password: This is usually your first name
Point to Point over ATM (PPPoA) Default
VPI Number: 0 (default)
VCI Number: 38 (default) |
|
|
|
| Q: What
does contention ratio mean? |
|
| A: BBUK Broadband
uses ADSL, which is a contended access technology.
Contended means that the bandwidth between the
local telephone exchange and the access point
onto the Internet is shared. |
|
|
|
| Q: How
do I end a session and log off? |
|
| A: You end an
Internet session by simply exiting your browser.
When you do this, you may see a window 'Auto Disconnect'
- this asks you if you wish to stay connected
or to disconnect. Disconnecting simply ends Dial-Up
Networking and the Dial-Up Networking icon will
disappear from your system tray (bottom right
of your screen). This does not close your BBUK
Broadband 'connection'. It is not necessary to
stay connected (to keep Dial-Up Networking active);
however you may wish to, for example to receive
email notification. You can choose to disconnect
Dial-Up Networking by right clicking on the Dial-Up
Networking icon and selecting 'Disconnect'. This
will be familiar if you have previously used dial-up
connections via a modem - analogue or digital
(ISDN). If you choose to stay connected in Dial-Up
Networking, you will not need to connect by clicking
on the ADSL modem icon in your system tray. If
you do this - and choose Connect or Dial - you
will be informed of your session status, i.e.
that you are already logged on. If you already
have Dial-Up Networking active (you will have
the Dial-Up Networking icon in your system tray),
you will only need to launch your browser to start
an Internet session. |
|
|
|
| Q: How
do I install the modem? |
|
| A: The best way
to install the modem is to follow the process
on the Installation Guide on your CD. The process
is designed to be straightforward and should only
require confirmation of the default settings.
If the modem is not auto-detected, then select
'Run' in the Windows Start menu and type D:\setup.exe
where D: is the letter for your CD-ROM drive.
Click 'OK'. |
|
|
|
| Q: Why can't I access
the Internet? |
|
| A: Check that
the broadband modem power light is on and that
it is correctly connected to your computer and
the microfilter. Check that you have the icon
for your broadband modem connection (this should
be in your system tray - the bottom right of your
screen). Check your broadband modem User Guide
- you may need to confirm that the installation
of the drivers has completed correctly. Confirm
that your BBUK Broadband service has been activated
on the line. Check that you have installed a browser
on your computer, such as Internet Explorer 6.0
provided on the BBUK Broadband CD-ROM. Check that
you have configured the broadband modem dialler
to connect via BBUK Broadband - see 'Connecting
to the Internet'. For more information, please
see our Troubleshooting guide or refer to the
User Guide for the modem. For any issues that
you cannot resolve, please contact your broadband
modem supplier. |
|
|
|
| Q: I can't get BBUK Broadband
to work, what can I do? |
|
| A: There can be
a number of different reasons why it seems BBUK
Broadband is not working. Firstly, refer to the
FAQs and Troubleshooting guides. If the issue
is not resolved, contact BBUK on 0871 288 2880
(National Rates). |
|
What is BBUK Broadband?
